Privacy Policy – Privacy, Security and Protection on the Internet

The topics of data protection and data security often cause uncertainty and questions regarding the use of online services. We aim to counter this uncertainty with the highest possible level of transparency and explain in detail to what extent and for what purpose data is collected when using our website, how it is used and to whom it may be disclosed. At the same time, we inform you about your rights regarding the use of your data.

Personal Information

Personal data is information relating to the personal or factual circumstances of an identified or identifiable natural person. This includes, for example, your name, address, telephone number or date of birth. Information that cannot be associated with you directly or indirectly, such as the number of users of a page or the popularity of individual websites, does not constitute personal data and is used solely to optimise our website and improve usability.

Scope and Purpose of the Collection of Personal Data

In order to purchase goods or services via our website, we require the following data to process your transaction:

• Form of address
• First name, last name
• Street address
• Telephone number for order-related enquiries
• Email address for order information and confirmation
• Preferred language for correspondence
• Selected payment method / financial service provider

You provide this personal data by registering as a guest or by creating an individual customer account.

For system security purposes, our web servers also store anonymised connection data such as visited pages, date and duration of visit, browser and operating system type, and referrer URL.

Consent

By registering or using our website, you confirm that you are familiar with this privacy policy and consent to the collection, processing, use and disclosure of your data as described herein.

Use of Cookies

We use cookies to enhance your experience on our website. Cookies are text files stored on your device that allow us to optimise navigation and usability. You can disable cookies at any time via your browser settings.

Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to analyse website usage. You can prevent data collection by installing the browser plugin: https://tools.google.com/dlpage/gaoptout .

Use of Social Plugins

Our website uses social plugins from third-party providers such as Facebook, Google or Twitter. When accessing a page with an embedded plugin, your browser establishes a direct connection to the provider’s servers.

• Facebook
• Google
• Twitter (X)

Usage-Based Online Advertising

We collect anonymised information about usage behaviour to display interest-based advertising. Cookies can be disabled or deleted at any time via browser settings.

Use of Customer Master Data

Data from customer accounts is used exclusively for personalised content and anonymous target group segmentation. You may opt out at any time by contacting info@reftools.ch.

Sweepstakes, Competitions and Similar Promotions

Personal data collected in connection with promotions is used solely for their administration, such as prize determination, notification and delivery.

Newsletter

Our newsletter may contain news, offers and product information. Subscription requires double opt-in and can be cancelled at any time.

Forms

When contacting us via forms, personal data is processed solely for handling your enquiry. You may optionally provide your order number for reference.

Links to Other Websites

We assume no responsibility for the content or data protection practices of third-party websites.

Disclosure of Data to Third Parties

Data is disclosed only where necessary for order processing or where legally required. All service providers are contractually bound to confidentiality.

Right of Revocation and Access

You have the right to access, correct, block or delete your personal data at any time, subject to statutory retention obligations. Please contact info@reftools.ch.